Warranty & Return Policy
We offer a 100% Money-Back Guarantee on the items we sell. Simply return items within 90 days from the day of purchase for a full refund. Items that have been opened are subject to a 20% re-stocking fee.
We will pay the return shipping costs for standard groud (surface) packages if the return is a result of our error.
You should expect to receive your refund within 14 to 21 days after giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.